Frequently Asked Questions
Do you manufacture the caps yourself?
Yes, absolutely! At Al Mughal Manufacture, every cap is crafted entirely in-house by our skilled team. From selecting the fabric to the final stitch, we oversee the entire production process to ensure premium quality.
Can I order a custom-designed cap?
Yes, we offer exclusive custom designing services. Whether you want a specific pattern, logo, or a completely unique design, we can manufacture it for you. Simply share your design ideas with us at almughalmanufacture@gmail.com, and we will bring your vision to life.
Are your caps washable?
Care instructions vary depending on the category and material of the cap. For instance, our premium Saifi Cap category is specially crafted and is strictly non-washable to maintain its proper shape, stiffness, and quality. We highly recommend checking the specific product description on the page for accurate care and cleaning instructions.
What is your return and refund policy?
We offer a 7-day return policy from the date of delivery. To be eligible for a return, the cap must be in its exact original, unused, and unworn condition with all tags attached.
Can I return a custom-made cap?
No, custom-designed and made-to-order caps are non-refundable and non-exchangeable, as they are manufactured exclusively according to your specific requirements.
How long does it take to process an order?
Standard orders from our existing Islamic cap collections are usually processed and dispatched within a few business days. Custom orders may take a little longer depending on the complexity of the design. We will provide you with an estimated delivery time when you place a custom order.
How can I contact customer support?*
You can reach out to us anytime via email at almughalmanufacture@gmail.com. Our team is always ready to assist you with your orders, custom design requests, or any other inquiries.